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Frequently asked questions

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After this window, orders may already be in processing or dispatch.

How do I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this to track your delivery in real time.

Are your products safe for sensitive skin?

Yes! All Luminous products are dermatologist-tested and suitable for all skin types, including sensitive skin. We use skin-safe, high-quality materials.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayFast, EFT, and other secure payment options at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders over R1000. A flat shipping fee applies to orders below this amount.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Standard orders arrive within 8-11 business days.

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Products

3D Brow Taming Gel – Clear, Waterproof & Long-Lasting

3D Brow Taming Gel – Clear, Waterproof & Long-Lasting

R 149.00

Regular price R 199.00 Sale price R 149.00
4-Piece Professional Makeup Brush Set

4-Piece Professional Makeup Brush Set

R 275.00

Regular price R 400.00 Sale price R 275.00
Cluster Lash Extension Kit

Cluster Lash Extension Kit

R 179.00

Regular price R 229.00 Sale price R 179.00
Collagen & Retinol Eye Patches – 60pcs

Collagen & Retinol Eye Patches – 60pcs

R 259.00

Regular price R 329.00 Sale price R 259.00