Shipping policy
Shipping Policy
Shipping Destination We currently ship within South Africa only. We do not offer international shipping at this time.
Order Processing Orders are processed and dispatched within 1-2 business days of payment confirmation. Orders placed over weekends or on public holidays will be processed on the next business day.
Delivery Timeframes Once dispatched, delivery takes 8–12 business days via Aramex. Please note that delivery times may vary during peak periods or due to circumstances beyond our control.
Shipping Rates
- Orders over R1,000 with a total parcel weight under 300g qualify for free standard delivery.
- All other orders are charged a flat rate of R99.00 at checkout.
Tracking Your Order Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery directly on the Aramex website.
Collection We do not offer a click & collect or in-store pickup option at this time.
Questions? If you have any queries about your delivery, please contact us at info@luminousza.co.za